Legal
Cancellation and Refund Policy
Private preview
The current private preview does not take live payments. Recording upgrade interest does not create a subscription or charge you.
When paid checkout opens
Paddle will be the merchant of record for FilmCraft purchases. The checkout will display your price, currency, tax, billing interval and any trial before you pay. Paddle’s Buyer Terms and Refund Policy will apply alongside this policy.
Cancel a subscription
You may cancel through the Paddle customer portal or by contacting Paddle support. Cancellation stops future renewal; access normally remains available until the end of the paid billing period. Cancelling a trial before its displayed end prevents the first paid renewal.
Refund requests
Contact Paddle through your receipt or customer portal for a refund request. You may also email info@agenticaisolutions.tech so we can investigate service issues. Except where law requires otherwise or Paddle approves a request under its policy, completed digital-service payments are generally non-refundable. Duplicate charges, unauthorised charges and verified material service failures will be reviewed promptly.
Mandatory consumer rights
Nothing here limits rights that cannot be waived under applicable law. Consumers in some countries, including the EU, EEA and UK, may have a statutory withdrawal period. Starting immediate digital access may require express consent and may affect that right as explained during checkout.
Access after billing events
A failed renewal may receive a short grace period. A verified pause or chargeback can make paid features read-only immediately. A full refund may be paired with cancellation where paid access should end. Existing projects and backups are not automatically deleted because a subscription ends.